Technical Support Executive in Bangalore South, Karnataka

Job Description
• Attend and log calls from customers
• Respond to emails with proper resolution
• Complete understanding of the product is expected (A Fast learner preferably)
• Help customers with resolution to queries on installation & usage Assistance
• Proper categorisation of tickets and ensure that all incidents are recorded in the ITSM system
• Escalate Scan/Digital/App related issues to L2 Support Desk
• Android/Mobile App/Technical knowledge would be an added advantage(Not Mandatory)
• Good knowledge on Windows environment, Hardware (Desktop, Server and Projector) & network
• Preferred - Exposure to ITIL practises & SFDC (ServiceCloud)
Soft Skills
• Comprehension – Ability to clearly understand the content/requirement.
• Verbal Communication – Excellent communication skills Need to speak 1-2 local languages in addition to (Hindi & English must)
• Written Communication – Excellent written skills.
• Analytical Skill- Ability in conceptualizing key problem areas and formulate plans and strategies
• Documentation skills - Ability to write and manage the KW articles
Requirements
>Qualifications: 10+2+3 Mandatory from a reputed College.
Or CCNA, Hardware or Networking course from a reputed Institutions.
>ITIL Certifications would be Preferred
>Mandatory >6 months experience with relevant certificates